Misleading advertising by LeadershipDev Institute

I've received an email from Jessica Jones at LeadershipDev Institute offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.

Dear customer, On behalf of LeadershipDev Institute, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-CC598895) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Young Client Support Executive LeadershipDev Institute