Refund refused by ScienceTech Academy

After my initial complaint, ScienceTech Academy contacted me to troubleshoot the cookware set. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of ScienceTech Academy, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-161FD33F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton King Senior Support Specialist ScienceTech Academy

ComplaintNest Administrator Update: We have received confirmation from ScienceTech Academy that they are actively working to resolve your complaint. Their representative, Joseph Anderson, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team