Unresolved issue with DigitalPress Publishing device
Complaint Details
On February 21, 2025, I signed up for DigitalPress Publishing's premium support at their New Isacland, Arkansas location. I was told that the service would include accessory, but after paying $797.37, I discovered this wasn't the case. When I called to resolve this, Russel B. was unhelpful and refused to address my concerns. I am requesting that DigitalPress Publishing resolve the technical issues as soon as possible.
Comments (2)
Daisha Rath
Apr 27, 2025 06:06I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, DigitalPress Publishing has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.
Claudine Navarro
May 26, 2025 05:38Dear valued customer, Thank you for bringing this matter to our attention. We at DigitalPress Publishing take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-05E2A064). One of our specialists from our Customer Success will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert White Resolution Specialist DigitalPress Publishing Customer Relations
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