Unsatisfactory resolution from NewsNow Network
Complaint Details
I purchased a equipment from NewsNow Network on December 19, 2024. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Darron B. who promised to escalate my case, but I've heard nothing since. I am asking NewsNow Network to make this right by honor the advertised price.
Comments (2)
Green Hermiston
May 13, 2025 06:10It's now been 6 days since my initial complaint, and NewsNow Network still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.
Silvio Galli
May 23, 2025 05:30Dear customer, On behalf of NewsNow Network, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-F96F40BD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Rodriguez Customer Service Manager NewsNow Network
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