Security concern with Secure Investments Ltd service

It's now been 4 days since my initial complaint, and Secure Investments Ltd still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their design service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Secure Investments Ltd take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-F37C4630). One of our specialists from our Service Excellence will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Martin Customer Service Manager Secure Investments Ltd Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Secure Investments Ltd that they are actively working to resolve your complaint. Their representative, Jordan Williams, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team