Frustrated with StreamFlix Media's lack of response

I appreciate StreamFlix Media reaching out, but the solution provided doesn't address my original concern. The replacement wireless speaker has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the smartwatch you purchased on April 11, 2025. At StreamFlix Media, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $36.76 2. A replacement smartwatch with an extended warranty 3. A store credit of $36.76 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D28D296B. We value your business and hope to restore your confidence in our company. Best regards, Alex Thompson Customer Success Manager StreamFlix Media

ComplaintNest Administrator Update: We have received confirmation from StreamFlix Media that they are actively working to resolve your complaint. Their representative, Michael Brown, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team