Billing dispute with AirConnect Shuttle
Complaint Details
I purchased a system from AirConnect Shuttle on February 3, 2025. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Kendrick B. who promised to escalate my case, but I've heard nothing since. I am asking AirConnect Shuttle to make this right by replace the defective product.
Comments (2)
Scottie Bogisich
May 09, 2025 06:02I appreciate AirConnect Shuttle reaching out, but the solution provided doesn't address my original concern. The replacement gaming console has the same defect as the original one I complained about.
Gabriela Pietsch
May 12, 2025 05:14Dear valued customer, Thank you for bringing this matter to our attention. We at AirConnect Shuttle take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-AC0071F0). One of our specialists from our Quality Assurance will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Jackson Senior Customer Representative AirConnect Shuttle Customer Relations
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