Unsatisfactory resolution from FastTrack Car Rental

The situation with FastTrack Car Rental has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-4990974D multiple times.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at FastTrack Car Rental are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $48.27 Please contact our dedicated resolution team at support@FastTrack Car Rental.com with your preferred delivery date and time, referencing case number REF-4990974D. We truly value your business and appreciate the opportunity to make this right. Best regards, David Martin Technical Support Director FastTrack Car Rental

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified FastTrack Car Rental of this issue through multiple channels. They have acknowledged receipt of this complaint on May 7, 2025 and have assigned it reference number REF-4990974D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team