Frustrated with CoastalCruises's lack of response

I want to acknowledge that CoastalCruises has attempted to resolve this issue. However, the solution they're offering (a $338.65 store credit) isn't adequate considering I paid $338.65 for a smart thermostat that never worked properly.

Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on May 12, 2025. At CoastalCruises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $14.20 2. A replacement smart thermostat with an extended warranty 3. A store credit of $14.20 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-ADB0E2C4. We value your business and hope to restore your confidence in our company. Best regards, Riley Miller Client Satisfaction Manager CoastalCruises

ComplaintNest Administrator Note: We have reviewed this complaint against CoastalCruises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the mattress. ComplaintNest Support Team