Billing dispute with GrandStay Hotels
Complaint Details
I'm writing to complain about the customer service I received from GrandStay Hotels. After paying $435.22 for item, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Sienna B., but have not received a satisfactory resolution. I hope GrandStay Hotels will address this issue by provide a full refund.
Comments (2)
Karolann Conroy
May 06, 2025 05:17I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, GrandStay Hotels has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.
Francisco Marco
May 16, 2025 06:00Dear valued customer, Thank you for your complaint regarding the handbag you purchased on April 22, 2025. At GrandStay Hotels, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $379.73 2. A replacement handbag with an extended warranty 3. A store credit of $379.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6C2FDCF8. We value your business and hope to restore your confidence in our company. Best regards, Barbara Jones Customer Success Manager GrandStay Hotels
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