Overcharged by TradePro Securities for maintenance plan
Complaint Details
I purchased a system from TradePro Securities on November 29, 2024. Shortly after using it, I experienced received conflicting information from representatives. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Sofia T. who promised to escalate my case, but I've heard nothing since. I expect TradePro Securities to take responsibility and compensate me for the inconvenience.
Comments (3)

Aisha Cruickshank
May 11, 2025 05:11I appreciate TradePro Securities reaching out, but the solution provided doesn't address my original concern. The replacement kitchen knife set has the same defect as the original one I complained about.

Daniel Menard
May 21, 2025 05:26Dear customer, On behalf of TradePro Securities, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-1074CF6D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Allen Customer Service Manager TradePro Securities

Claudine Navarro
May 26, 2025 05:21ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding TradePro Securities's furniture set and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at TradePro Securities and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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