Unresolved issue with WealthWise Advisors subscription

I've received an email from Thomas Martin at WealthWise Advisors offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The blender was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the mattress you purchased on May 6, 2025. At WealthWise Advisors, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $13.19 2. A replacement mattress with an extended warranty 3. A store credit of $13.19 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F90BEBDC. We value your business and hope to restore your confidence in our company. Best regards, Patricia Young Service Excellence Manager WealthWise Advisors

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified WealthWise Advisors of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-F90BEBDC in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team