Hidden fees discovered from ElectroWorld

The situation with ElectroWorld has gotten worse. Now they're claiming I never purchased the maintenance contract, despite me providing the receipt and reference number REF-F7FA6ACA multiple times.

Dear valued customer, Thank you for bringing your concerns about our blender to our attention. We at ElectroWorld are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective blender 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary blender accessory kit valued at $450.27 Please contact our dedicated resolution team at support@ElectroWorld.com with your preferred delivery date and time, referencing case number REF-F7FA6ACA. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Rodriguez Client Relations Director ElectroWorld

ComplaintNest Administrator Update: We have received confirmation from ElectroWorld that they are actively working to resolve your complaint. Their representative, Michael Johnson, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team