BroadBand Express failed to honor their commitment

I wanted to update this complaint to mention that a representative from BroadBand Express called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on April 17, 2025. At BroadBand Express, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $271.85 2. A replacement cookware set with an extended warranty 3. A store credit of $271.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9399E0B0. We value your business and hope to restore your confidence in our company. Best regards, Hayden Wilson Customer Success Manager BroadBand Express

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified BroadBand Express of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-9399E0B0 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team