ConnectX Mobile provided defective unit
Complaint Details
On December 27, 2024, I signed up for ConnectX Mobile's warranty service at their North Kayleigh, Maryland location. I was told that the service would include system, but after paying $338.41, I discovered this wasn't the case. When I called to resolve this, Maryjane J. was unhelpful and refused to address my concerns. I would like ConnectX Mobile to honor the advertised price.
Comments (2)
Rowan Quitzon
May 15, 2025 05:37I'm updating my complaint because ConnectX Mobile finally contacted me today. They've offered to replace the laptop, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bradford Anderson
May 20, 2025 05:42Dear valued customer, Thank you for bringing this matter to our attention. We at ConnectX Mobile take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-2669E639). One of our specialists from our Customer Advocacy will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Wilson Senior Customer Representative ConnectX Mobile Customer Relations
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Status updateStatus changed to "Resolved"