Unresolved issue with Engineering Associates Inc. product

I am writing regarding order #ORD-6425-XSH-7048 placed with Engineering Associates Inc. on June 14, 1982. I paid $485.1 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Katelyn A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6425-XSH-7048 placed with Engineering Associates Inc. on June 14, 1982. I paid $485.1 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Katelyn A. and other representatives have not been helpful in resolving this matter.