Quality issues with TeleVista Networks service plan
Complaint Details
I purchased a package from TeleVista Networks on April 12, 2025. Shortly after using it, I experienced was overcharged for basic service. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Stephanie H. who promised to escalate my case, but I've heard nothing since. I am requesting that TeleVista Networks expedite the delivery of my order as soon as possible.
Comments (2)
Loy Tromp
May 14, 2025 05:13I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about TeleVista Networks. Can someone please provide an update?
Admin User (Original)
May 16, 2025 06:00Dear valued customer, Thank you for your complaint regarding the laptop you purchased on March 31, 2025. At TeleVista Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $407.56 2. A replacement laptop with an extended warranty 3. A store credit of $407.56 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-48B454E5. We value your business and hope to restore your confidence in our company. Best regards, Patricia Moore Customer Experience Manager TeleVista Networks
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