Hidden fees discovered from GlobalConnect Telecom

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about GlobalConnect Telecom. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at GlobalConnect Telecom take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-C3CBD513). One of our specialists from our Client Relations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Rodriguez Senior Support Specialist GlobalConnect Telecom Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding GlobalConnect Telecom's restaurant order and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at GlobalConnect Telecom and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team