Warranty claim denied by InnovateTech Systems
Complaint Details
I want to report a serious concern with InnovateTech Systems's subscription that I purchased on February 2, 2025 from your Lake Kariane, Iowa store. The product has experienced website errors despite being advertised as high quality. I've contacted customer service three times and spoken to Theresa G., but my issue remains unresolved. I hope InnovateTech Systems will address this issue by issue a formal apology.
Comments (2)
Vada O'Conner
May 06, 2025 05:35It's now been 13 days since my initial complaint, and InnovateTech Systems still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Claudine Navarro
May 20, 2025 05:26Dear valued customer, Thank you for bringing this matter to our attention. We at InnovateTech Systems take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-D728587F). One of our specialists from our Customer Experience will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Young Director of Customer Success InnovateTech Systems Customer Relations
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