CyberShield Security failed to honor their commitment
Complaint Details
On April 20, 2025, I signed up for CyberShield Security's installation service at their Port Gradystad, Oklahoma location. I was told that the service would include subscription, but after paying $160.8, I discovered this wasn't the case. When I called to resolve this, Coleman R. was unhelpful and refused to address my concerns. I am requesting that CyberShield Security replace the defective product as soon as possible.
Comments (2)
Ashton Herzog
May 12, 2025 05:20I'm adding this comment to provide additional information. The jacket from CyberShield Security not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Montana Yundt
May 24, 2025 05:22Dear valued customer, Thank you for bringing this matter to our attention. We at CyberShield Security take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-FA733611). One of our specialists from our Quality Assurance will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Smith Support Team Lead CyberShield Security Customer Relations
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Status updateStatus changed to "Resolved"