Quality issues with Digital Dynamics equipment

An update to my situation: I've now spoken with three different representatives from Digital Dynamics, and each has given me conflicting information about how to resolve the issue with my fitness tracker. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Digital Dynamics are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $69.83 Please contact our dedicated resolution team at support@Digital Dynamics.com with your preferred delivery date and time, referencing case number REF-19155237. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Miller Product Support Director Digital Dynamics

ComplaintNest Administrator Alert: We have noticed that Digital Dynamics has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team