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Complaint Details
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Comments (4)
Sydnee Wiza
Jan 05, 2025 22:41I've had the exact same issue with GlobalTreks Adventures! Their clothing, shoes & accessories service is absolutely terrible. Dormouse again, so that by the little golden key, and Alice's elbow.
Rollin White
Nov 24, 2024 20:13Your feedback about our Clothing, Shoes & Accessories service is valuable to GlobalTreks Adventures. We're sorry for the inconvenience and would like to offer priority status for future services as a goodwill gesture while we work to resolve your complaint.
Pattie Welch
Apr 10, 2025 21:47Thank you for sharing your experience with GlobalTreks Adventures. It helps to know I\'m not the only one dealing with these Clothing, Shoes & Accessories issues.
Nina Marvin
Apr 18, 2025 11:35Did GlobalTreks Adventures ever offer you any compensation for your Clothing, Shoes & Accessories troubles? They haven\'t offered me anything yet.
Maxime Smith
May 06, 2025 07:27Just wanted to provide an update: GlobalTreks Adventures finally apologized and improved their service regarding my Clothing, Shoes & Accessories complaint after a month.
Ahmet Feldmann
Dec 24, 2024 10:30Update on my Clothing, Shoes & Accessories issue with GlobalTreks Adventures: compromised with a reasonable solution. 6 months after my initial complaint, and I'm somewhat satisfied with how it was handled. There was a dead silence. 'It's a friend of mine--a Cheshire Cat,' said Alice.
Malcolm Beier
May 03, 2025 06:06An update to my situation: I've now spoken with three different representatives from GlobalTreks Adventures, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.
Henrik Fritsch
May 17, 2025 05:43Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at GlobalTreks Adventures, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $416.38 to your original payment method 2. Added a $416.38 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-430A2774 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Susan Walker Customer Service Manager GlobalTreks Adventures
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Complaint Timeline
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Status updateStatus changed to "Resolved"
Jamison Fahey
Apr 04, 2025 16:06Did speaking with a supervisor at GlobalTreks Adventures help with your Clothing, Shoes & Accessories issue? Regular representatives aren\'t helping me.
Jackeline Balistreri
Jan 06, 2025 09:57Update on this situation: After 6 months, GlobalTreks Adventures implemented the solution I suggested my Clothing, Shoes & Accessories issue. I'm satisfied about how they handled it overall.
Gisselle Schowalter
Mar 04, 2025 22:50Thanks for sharing your experience with GlobalTreks Adventures. It gave me the confidence to push harder on my Clothing, Shoes & Accessories complaint.
Arianna Donnelly
May 23, 2025 18:33Did speaking with a supervisor at GlobalTreks Adventures help with your Clothing, Shoes & Accessories issue? Regular representatives aren\'t helping me.