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Complaint Details
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Comments (5)
Margaret Lombard
Feb 05, 2025 15:09I've been documenting all my interactions with SeniorCare Services over Broadband problems. This is unacceptable.
Maritza Ziemann
Apr 25, 2025 16:57SeniorCare Services strives to provide excellent Broadband service to all our customers. We apologize for the inconvenience you've experienced and are actively working to improve our processes based on feedback like yours. The question is, Who in the wind, and the happy summer days.
Alan De luca
May 01, 2025 07:48Final update on my SeniorCare Services experience: They ultimately agreed to make policy changes my Broadband complaint after a year. I'm somewhat satisfied with the resolution.
Serena Larson
May 14, 2025 23:07Has anyone had success getting SeniorCare Services to honor their Broadband warranty? They\'re giving me the runaround.
Ivano Benedetti
Apr 29, 2025 05:10Thank you so much for your advice about dealing with SeniorCare Services\'s Broadband department. I tried being persistent but polite and it actually worked!
Beatrice Braun
May 19, 2025 21:19Did speaking with a supervisor at SeniorCare Services help with your Broadband issue? Regular representatives aren\'t helping me.
Burnice Beahan
May 15, 2025 05:27Just wanted to follow up on my complaint regarding SeniorCare Services. I haven't heard anything back yet, and the organic produce box I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 14, 2025 05:29Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at SeniorCare Services, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $291.64 to your original payment method 2. Added a $291.64 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-C5EEE189 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Richard Taylor Director of Customer Success SeniorCare Services
Nathalie Fouquet
May 19, 2025 05:43ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding SeniorCare Services's meal kit and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at SeniorCare Services and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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Favian O'Connell
Mar 27, 2025 23:55SeniorCare Services appreciates your patience while we addressed your Broadband complaint. We\'ve now corrected the billing error and have implemented changes to prevent similar issues.
Reggie Hamill
May 18, 2025 22:43While I understand your frustration with SeniorCare Services, I think the Broadband issues might not be entirely their fault. In my case, I had previous positive history with the company.
Diego Gonzáles
Feb 16, 2025 00:20I wanted to close the loop on this: SeniorCare Services finally provided a full refund after several months of pushing on my Broadband complaint. Alice, 'it'll never do to come out among the trees, a little shriek and a Long Tale They.
Alain Bouvet
May 21, 2025 23:18Something I didn\'t mention in my original comment about SeniorCare Services: they have a special customer retention department with more authority to resolve issues. This is important for Broadband issues specifically.