Warranty claim denied by The Royal Escape LLC

I'm writing to complain about the support package I received from The Royal Escape LLC. After paying $31.1 for plan, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Ilene W., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from The Royal Escape LLC. After paying $31.1 for plan, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Ilene W., but have not received a satisfactory resolution.