Credit card dispute with Fiscal Corporation Cairns

I want to report a serious concern with Fiscal Corporation Cairns's gadget that I purchased on December 16, 2007 from your Jaunitaside, Idaho store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Fae W., but my issue remains unresolved.

I want to report a serious concern with Fiscal Corporation Cairns's gadget that I purchased on December 16, 2007 from your Jaunitaside, Idaho store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Fae W., but my issue remains unresolved.