Warranty claim denied by Engineering Associates Dibba Al-Fujairah International

I want to report a serious concern with Engineering Associates Dibba Al-Fujairah International's tool that I purchased on March 20, 2023 from your Port Reannatown, Delaware store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Dashawn D., but my issue remains unresolved.

I want to report a serious concern with Engineering Associates Dibba Al-Fujairah International's tool that I purchased on March 20, 2023 from your Port Reannatown, Delaware store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Dashawn D., but my issue remains unresolved.