Unsatisfactory resolution from Premier-Architecture

I'm writing to complain about the setup assistance I received from Premier-Architecture. After paying $82.39 for tool, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Andreanne R., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Premier-Architecture. After paying $82.39 for tool, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Andreanne R., but have not received a satisfactory resolution.