Unresolved issue with Mansion at Diamond product

I am writing regarding order #ORD-1853-GKI-4183 placed with Mansion at Diamond on December 7, 1988. I paid $141.56 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Sarina G. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1853-GKI-4183 placed with Mansion at Diamond on December 7, 1988. I paid $141.56 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Sarina G. and other representatives have not been helpful in resolving this matter.