Bank International Holdings refused to address issue

I want to report a serious concern with Bank International Holdings's tool that I purchased on December 30, 1988 from your West Carroll, New York store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Ike S., but my issue remains unresolved.

I want to report a serious concern with Bank International Holdings's tool that I purchased on December 30, 1988 from your West Carroll, New York store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Ike S., but my issue remains unresolved.