Hidden fees discovered from Craft Enterprises

I want to report a serious concern with Craft Enterprises's solution that I purchased on April 21, 2011 from your West Johannburgh, Wyoming store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca M., but my issue remains unresolved.

I want to report a serious concern with Craft Enterprises's solution that I purchased on April 21, 2011 from your West Johannburgh, Wyoming store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca M., but my issue remains unresolved.