Credit card dispute with Financial of Pinnacle

I am writing regarding order #ORD-5080-PHD-3728 placed with Financial of Pinnacle on December 7, 1982. I paid $790.87 for application, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ken A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5080-PHD-3728 placed with Financial of Pinnacle on December 7, 1982. I paid $790.87 for application, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ken A. and other representatives have not been helpful in resolving this matter.