Overcharged by Standard Works for service

I am writing regarding order #ORD-6771-CIB-7992 placed with Standard Works on November 26, 1984. I paid $762.72 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Adelia A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6771-CIB-7992 placed with Standard Works on November 26, 1984. I paid $762.72 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Adelia A. and other representatives have not been helpful in resolving this matter.