Refund refused by Elite-Fabrication Corp.

I'm writing to complain about the customer support I received from Elite-Fabrication Corp.. After paying $178.18 for item, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Sylvan J., but have not received a satisfactory resolution.

I'm writing to complain about the customer support I received from Elite-Fabrication Corp.. After paying $178.18 for item, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Sylvan J., but have not received a satisfactory resolution.