Frustrated with The Silver Resort's lack of response

I'm writing to complain about the setup assistance I received from The Silver Resort. After paying $296.92 for service, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Neal K., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from The Silver Resort. After paying $296.92 for service, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Neal K., but have not received a satisfactory resolution.