Warranty claim denied by Stay at Serene Al Ain

I am writing regarding order #ORD-8866-FYK-2672 placed with Stay at Serene Al Ain on November 23, 2018. I paid $299.40 for appliance, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Jamal S. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8866-FYK-2672 placed with Stay at Serene Al Ain on November 23, 2018. I paid $299.40 for appliance, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Jamal S. and other representatives have not been helpful in resolving this matter.