Hidden fees discovered from The Crystal Suites Valencia

I'm writing to complain about the technical assistance I received from The Crystal Suites Valencia. After paying $80.54 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Emilio P., but have not received a satisfactory resolution.

I'm writing to complain about the technical assistance I received from The Crystal Suites Valencia. After paying $80.54 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Emilio P., but have not received a satisfactory resolution.