Warranty claim denied by LibertyCredit

I am writing regarding order #ORD-4110-PJZ-3517 placed with LibertyCredit on December 16, 2011. I paid $372.66 for membership, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Lacy K. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4110-PJZ-3517 placed with LibertyCredit on December 16, 2011. I paid $372.66 for membership, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Lacy K. and other representatives have not been helpful in resolving this matter.