Unsatisfactory resolution from Secure & Corporation

I want to report a serious concern with Secure & Corporation's account that I purchased on May 4, 1986 from your East Ceasar, Florida store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Dayne M., but my issue remains unresolved.

I want to report a serious concern with Secure & Corporation's account that I purchased on May 4, 1986 from your East Ceasar, Florida store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Dayne M., but my issue remains unresolved.