False promises made by SovereignSavings Enterprises representative

I am writing regarding order #ORD-8995-CHL-1080 placed with SovereignSavings Enterprises on March 11, 1992. I paid $673.5 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Nikki T. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8995-CHL-1080 placed with SovereignSavings Enterprises on March 11, 1992. I paid $673.5 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Nikki T. and other representatives have not been helpful in resolving this matter.