Unsatisfactory resolution from Master Assembly

I'm writing to complain about the support package I received from Master Assembly. After paying $788.95 for appliance, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Harmon D., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from Master Assembly. After paying $788.95 for appliance, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Harmon D., but have not received a satisfactory resolution.