Frustrated with Grand Accommodations's lack of response

I purchased a plan from Grand Accommodations on January 2, 1996. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Tiara T. who promised to escalate my case, but I've heard nothing since.

I purchased a plan from Grand Accommodations on January 2, 1996. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Tiara T. who promised to escalate my case, but I've heard nothing since.