Unsatisfactory resolution from Silver Residence Makassar

I am writing regarding order #ORD-9466-MNL-8337 placed with Silver Residence Makassar on May 22, 1973. I paid $83.92 for appliance, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Dortha S. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9466-MNL-8337 placed with Silver Residence Makassar on May 22, 1973. I paid $83.92 for appliance, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Dortha S. and other representatives have not been helpful in resolving this matter.