Frustrated with Metal Builders's lack of response

I purchased a system from Metal Builders on February 11, 2019. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Flavie L. who promised to escalate my case, but I've heard nothing since.

I purchased a system from Metal Builders on February 11, 2019. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Flavie L. who promised to escalate my case, but I've heard nothing since.