Billing dispute with Standard Factories Enterprises

I'm writing to complain about the setup assistance I received from Standard Factories Enterprises. After paying $667.61 for accessory, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Felipe F., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Standard Factories Enterprises. After paying $667.61 for accessory, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Felipe F., but have not received a satisfactory resolution.