Delayed delivery from Advanced Machine Alliance Duque de Caxias

I am writing regarding order #ORD-7876-PNB-7574 placed with Advanced Machine Alliance Duque de Caxias on July 26, 1999. I paid $650.14 for tool, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Lessie Y. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7876-PNB-7574 placed with Advanced Machine Alliance Duque de Caxias on July 26, 1999. I paid $650.14 for tool, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Lessie Y. and other representatives have not been helpful in resolving this matter.