Master Build provided defective product

I want to report a serious concern with Master Build's membership that I purchased on May 26, 1997 from your Andremouth, Nebraska store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Tess S., but my issue remains unresolved.

I want to report a serious concern with Master Build's membership that I purchased on May 26, 1997 from your Andremouth, Nebraska store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Tess S., but my issue remains unresolved.