Frustrated with Precision Architecture Holdings's lack of response

I want to report a serious concern with Precision Architecture Holdings's subscription that I purchased on November 11, 2007 from your Dejaside, North Carolina store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Nickolas N., but my issue remains unresolved.

I want to report a serious concern with Precision Architecture Holdings's subscription that I purchased on November 11, 2007 from your Dejaside, North Carolina store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Nickolas N., but my issue remains unresolved.