Misleading advertising by Solid Design Enterprises

I want to report a serious concern with Solid Design Enterprises's device that I purchased on September 19, 1985 from your North Jeramyton, Wisconsin store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Malika R., but my issue remains unresolved.

I want to report a serious concern with Solid Design Enterprises's device that I purchased on September 19, 1985 from your North Jeramyton, Wisconsin store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Malika R., but my issue remains unresolved.