Unsatisfactory resolution from Ultra-Materials

I purchased a membership from Ultra-Materials on October 18, 2018. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eunice T. who promised to escalate my case, but I've heard nothing since.

I purchased a membership from Ultra-Materials on October 18, 2018. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eunice T. who promised to escalate my case, but I've heard nothing since.