Works Bros Group provided defective product

I want to report a serious concern with Works Bros Group's membership that I purchased on May 7, 2016 from your North Idellchester, Mississippi store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Addie G., but my issue remains unresolved.

I want to report a serious concern with Works Bros Group's membership that I purchased on May 7, 2016 from your North Idellchester, Mississippi store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Addie G., but my issue remains unresolved.